| To Cancel a Ride
If it is necessary, rides may be canceled by calling 288-6643 between the hours of 5:00 a.m. and 12:00 a.m. If calling before 9:00 a.m. or after 5:00 p.m. to cancel a ride, press 1 and leave a voice mail message. If possible, it is preferable that you cancel at least 24 hours in advance, so that your reservation may be issued to others.
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Title VI Statement
"No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance."
GNHTD provides, without regard to race, color, or national origin:
• Transit services and benefits that are available and equitably distributed.
• A level and quality of transit services that is sufficient to provide equal access and mobility for any person.
• Opportunities to participate in the transit planning and decision making processes.
• Fair decisions on the location of transit services and facilities.
Title VI Complaint Procedure
In order to comply with 49 CFR Section 21.9 (b), the following complaint procedure will be followed by GNHTD in the event that any person believes that he or she, individually, or as a member of any specific class of persons, has been excluded from participation in, been denied the benefits of, or been subjected to discrimination on the basis of race, color, or national origin with regard to:
• The availability and equitable distribution of transit services and benefits.
• The level and quality of transit services that is sufficient to provide equal access and mobility for any person.
• The opportunity to participate in the transit planning and decision making processes.
• The right to fair decisions on the location of transit services and facilities.
The complaint will be made in writing to GNHTD's Civil Rights Officer and will include all information relevant to a determination of discrimination. A complaint must be filed within thirty (30) days after the alleged discrimination. In cases where the complainant is unable or incapable of providing a written statement, The Civil Rights Officer will assist the person, if necessary, in converting verbal complaints to writing by interviewing the complainant. The complainant or her/his representative will sign all complaints.
After review of the complaint, which will include, but not be limited to, interviewing all appropriate GNHTD personnel, the complainant and a review of GNHTD policies and service standards, The Civil Rights Officer will make a determination of discrimination. If it is found that discrimination did not occur, the complainant will be notified in writing and the procedure will be terminated. Notification will occur within ten (10) days of the original submission of the complaint. At that time the complainant will be advised of their right to challenge the decision of The Civil Rights Officer by submitting a written request for a hearing before The GNHTD Administrator within five (5) days of the receipt of the determination.
If after The Civil Right's Officer's review of the complaint, it is found that discrimination may have occurred, a formal hearing will be held before The Administrator. The claimant will be notified of this determination within ten (10) days of the submission of the complaint. The hearing will occur within five (5) days and will be attended by The Administrator, The Civil Rights Officer, the complainant and appropriate GNHTD personnel. Following the hearing The Administrator will make a final determination. The complainant will be notified of this determination in writing within ten (10) days of the hearing. If justified, appropriate remedial action will be taken. The Administrator's decision will be considered final at the GNHTD level.
If The Administrator finds that discrimination did not occur, the complainant will be notified of that disposition and will advise the complainant of their right to submit their complaint to the Federal Transit Administration for further investigation.
This complaint procedure will be made available to members of the public upon request. Provisions will be made for persons with Limited English Proficiency (LEP).
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